Privacy Policy

Last updated: February 2026

Who We Are

Custom Christmas Crackers is a UK-based business specialising in handmade, personalised Christmas crackers. Our workshop is located at Unit 6 Montague Works, Wembley, London, HA0 1QG.

What Data We Collect

When you interact with our website, we may collect:

• Contact information — name, email, phone number, and company name when you request a quote or contact us.
• Event details — event type, date, quantity, and customisation preferences you provide in quote requests.
• Usage data — pages visited, time spent, and browser information collected via analytics tools.
• Chat data — messages sent through our Intercom live chat widget.

How We Use Your Data

• To respond to your quote requests and enquiries.
• To process and fulfil orders.
• To improve our website and services.
• To send relevant communications (only with your consent).

Legal Basis for Processing

We process your data based on: (a) your consent, (b) performance of a contract, or (c) our legitimate business interests. You may withdraw consent at any time.

Third-Party Services

We use the following third-party services that may process your data:

• Intercom — for live chat support.
• Google Analytics — for website usage analytics (anonymised).
• Vercel — for hosting our backend services.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to processing or request restriction.
• Data portability.
• Withdraw consent at any time.

Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law.

Contact Us

For any privacy-related questions, please contact us at hello@customcrackers.co.uk or call 0203 633 3442.